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Vici consultants were involved in a large project which merged two major banking corporations in the USA. A successful integration would allow their combined business to be positioned at number three in the credit card processing market. The key objective was to achieve the merger as quickly as possible while keeping best practices, processes and systems from both business, in a way that would be transparent to customers. The integration of the businesses included the consolidation of core functions including products and sales, account opening, credit operations, equipment deployment, merchant training, customer service, chargebacks, risk management, settlement, reserves management and recovery. The work also involved a major program of enhancements to technology systems and consolidation of transaction processing and accounting platforms. All major operational and financial milestones were achieved on or ahead of schedule. |
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